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Q. What happens if I see a property I'm interested in?
If you would like more information on a property please call or email us and we'll provide you with all the relevant information. We’ll also arrange for one of the team to meet you at the property and conduct a viewing.
Q. What is a holding deposit?
A holding deposit is taken when you wish to take a property after viewing. We will take the property off the marketing instantly and ensure any pre-arranged viewings are cancelled. A holding deposit is non-refundable, and is taken to ensure you're happy to enter into a tenancy. If you fail an application due to adverse credit history or failing a financial affordability test you will be entitled to a refund if you have provided the relevant information to us in a reasonable timeframe. The holding deposit will be deductible against the monies required before moving into a property e.g. rent, deposit, and agency fee.
Q. What information do I need to provide?
You will need to complete an application form and provide consent for us to undertake a credit reference search. We will also require you to provide the following documentation (please note we need to see original copies of this documentation):
• Passport / Driving License (other forms of photo ID may be accepted)
• Bank Statement (at your current address)
• Utility Bill e.g. gas, electric, council tax (at your current address)
• Payslip / Contract of Employment
• Landlord Reference (contact name and number)
• Employment Reference (contact name and number)
Q. What happens if I fail the application process?
We try to ascertain as much information from you before we start your application to ensure you are a suitable tenant for the property, however sometimes an application may fail due to a number of reasons for example; a low credit score. In these instances any holding deposits taken will be refunded. Please note we may sometimes ask for a guarantor or additional rent upfront in order to complete an application.
Q. What happens to my deposit?
This will depend on the type of contract we have with the landlord. Some properties are managed through us on behalf of the landlord and on these occasions we will protect your deposit using MyDeposits. If the landlord manages the property, they will be responsible for the protection of the deposit. We will advise you of the situation for each property during the application process.
Q. Do you accept housing benefit tenants?
The majority of our properties are professional lets only; however, on occasions a landlord may accept housing benefit tenants. For more details please contact the team.
Q. Do I need a guarantor if I’m a student?
Generally we will require a guarantor for student lets – this will be required for each of the prospective tenants. For more information on guarantors please contact the team.
Q. I’m self-employed, so can’t provide wage slips or employment contract, can I still rent a property?
Yes, however we will require accounts / self-assessment information from you. Please note that all tenancy agreements are with individuals and we cannot accept limited company lettings. For more details please contact the team.
Q. Can I cancel my application?
Yes, however please note that any holding deposit paid will not be refundable. We will require written confirmation from you to cancel an application. Please note that once a contract / tenancy agreement has been signed an application is complete and cannot be cancelled.
Q. Who do I have to pay my rent to?
This will depend on the type of contract we have with the landlord. Some properties are managed or part managed through us on behalf of the landlord and on these occasions rent will be paid directly to us. If the landlord manages the property, they will be responsible for rental collections. You will be advised of everything during the move in process.
Q. Who is responsible for my property?
This will depend on the type of contract we have with the landlord. Some properties are managed through us on behalf of the landlord and on these occasions we will be the first point of contact for any queries or issues. If the landlord manages the property, they will be the main point of contact. You will be advised of everything during the move in process.
Q. Do I have to pay any bills?
The majority of our properties do not include any bills. Please consider the cost of these bill payments in addition to the monthly rent. Bills not covered may include; water, council tax, electricity, gas, TV license and TV / broadband subscriptions. If any bills are included we will advise in our advertisements and during the viewing. Please contact the team if you have any queries.
Q. What does agency fee STC mean?
There is a fee to be paid to complete all the necessary paperwork and prepare the contracts. This fee is only payable Subject To Contract - if no contract is signed this fee is not payable.
Q. What is an agency fee for?
An agency fee covers our costs for advertising, viewings, applications, transfer of utility information and any other administration duties undertaken when renting a property.
Q. How much are agency fees?
Our fees are based on the property type and are not a % of monthly rent or per tenant (student acommdation is based per tenant). We will advise of any agency fees payable during the application process. If you have any questions please contact the team.